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Questions & Answers


How can I order my desired product?

Is there a minimum order value?

Do I have to set up a customer account to order?

How can I redeem a voucher?

What are the shipping costs for my parcel?

How long will it take to deliver my order?

Can I enter differing billing and delivery addresses?

How can I cancel my order?

Which methods of payment are available?

Will my credit card or account data be stored?

What must I pay attention to by payments from abroad?

How can I return a product?

I received a damaged product. What shall I do?

Did you receive my return?

When will I receive a replacement for my return?

Why did I receive a credit instead of a replacement for my product?

When can I expect a refund?

You transferred the wrong amount. Why?

Which shipping expenses do I have to take over?

How can I request a free return label?

Do I need a customer account to order from PureNature?

How can I set up a customer account?

How can I login if I am already a PureNature customer?

Why is a customer account a good idea?

I forgot my password. What shall I do?

How can I review my orders and my open account?

How can I edit my data?