PureNature

Cart

Checkout

shopping basket is empty

Legal Information

Terms and conditions

Terms of Sale

By placing an order you are agreeing to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Stocked items leave our storage area within 1-4 business days. Differing delivery times can be found in the product information.

In order to contract with PURENATURE you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. PURENATURE retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.

We store the contract's content and will send you the details of your order as well as the our general terms via e-mail. The general terms you can find here at all times.
You can find the details about your recent orders in your customer login.


Making a purchase


1. Order

We offer the possibilities to order conveniently via our online-shop, by fax, e-mail or by phone.

There is a minimum order value of 10.00.
We accept payments by credit card, prepayment, per invoice or PayPal.


2. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If you submit an order for goods and/or services via this site by clicking 'I accept', your order is an offer to us to buy the goods and/or services on our website.
We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate email or the delivery of the order. In case of prepayment the contract will be concluded by receipt of your order.


3. Pricing and Availability

Although we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the' total amount.


4. Methods of Payment

a) By credit card
For our customers from abroad, we offer payment by American Express, Mastercard or Visa credit cards. The invoice amount will be debited from your credit card account once we have delivered.
b) PayPal
Fast, easy and safe: You can pay with Express Checkout from PayPal, a fast, safe and convenient way to pay. Being a PayPal customer, you can use payment information stored securely at PayPal, which means that you can check out in less than 3 clicks at PureNature.

c) Prepayment
If you choose prepayment, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.


5. Delivery

We choose the most favourable way of dispatch for your delivery. Of course we deliver your orders to your home address. Should the carrier not be able to deliver the goods, the carrier will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depositary near your home address. If not avoidable, we reserve the right of effecting partial deliveries. Stocked items will be shipped within 1 to 4 working days. Differing delivery times can be found in the product information.


B Disclaimer of Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law PureNature and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect PureNature´s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


C Safe Buying / Instructions for the right of withdrawal


1. Warranty

Basically, we grant two years of implied warranty on all items, as alleged by law.


2. Your right of withdrawal

You have the right to cancel the purchase of an item or services without having to give a reason at any time within seven working days, beginning, in the case of goods, on the day after you receive the goods, and in the case of services, beginning on the day after you purchase the services (a "cooling off period"). Please be aware that you will lose your right to cancel a contract for the provision of services during the cooling-off period once we have commenced activation of the services or you use the services, whichever is the earlier. You must notify us of your cancellation in writing or in another durable medium to our contact address.

The cancellation is to be addressed to:

PureNature GmbH


324/326 Regent Street - Office 404, 4th Floor GB W1B 3HH London

Email: info@purenature24.co.uk



Cancellation consequences

If you are in possession of the goods it is your duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible.
Once you have notified us that you wish to cancel the contract, any sum debited to us from your credit card will be recredited to your account as soon as possible and in any event within 30 days of your cancellation.
Where we collect an item from you we reserve the right to charge the direct costs of recovery from the payment card used for the original order.


REFUNDS POLICY
If you return the goods to us because you have cancelled your purchase within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case,within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us.
Once we have confirmed the product defect or other problem, we will:

- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you do wish to cancel the contract, you must do so in writing by email at this address cms.placeholder.'ADRESS_EMAIL1'

While you do not need to give us any reason for cancelling your contract and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.


3. Privacy policy

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request;
Further, we will use the information you provide to

- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;
- improve the layout and/or content of the pages of our website and customise them for users;
- identify visitors to our website;
- carry out research on our users demo-graphics and tracking of sales data;

Subject to obtaining your consent we may contact you by writing to you at your home address or by email with details of other products, and services, or competitions or charitable fundraising. If you prefer not to receive any marketing communications from us, you can opt out at any time.

Please note that your order and address data are stored. Storage and use of your data takes place while processing your order (including submission to the established shipping partner) for the purposes of credit check, credit monitoring and our own promotional purposes, unless you explicitly consented to further purposes.

We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log in each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising
campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same.
For further information about cookies and how to disable them please go to:
about-cookies.org.
To ensure the tailored design and optimum performance of this website, solutions and technologies by econda GmbH (www.econda.de) not only collect and store anonymized data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address. Visitors to this website can opt out here—at any time—of the collecting and storing of their data." (Note: please refer to the following link for opting out: http://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

By using this site you agree to the processing of data about you by Google in the manner described above and for the purposes set. The data collection and storage by Google Analytics can be rejected at any time in the future. Find out more here: http://tools.google.com/dlpage/gaoptout?hl=en

Your rights

If you are concerned about your data, you have the right subject to the payment
of a small fee (currently £10 in UK) to request access the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

You are entitled to withdraw permission for use of your data for advertising and further purposes at any time. Your withdrawal should be sent to

Pure Nature Products Versand GmbH
324/326 Regent Street - Office 404, 4th Floor
GB W1B 3HH London

Email: info@purenature24.co.uk


4. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and PURENATURE. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of PURENATURE.

Legal Address:

Pure Nature Products Versand GmbH

Managing director: Klaus Mueller
Zur Rothheck 14
DE 55743 Idar-Oberstein
Germany
Tel: 0800-1217330

The company is registered in Bad Kreuznach/Germany, Registration number: 10914
VAT Identification No: DE812061438


5. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


D Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the PureNature team, who will be delighted to answer any questions you may have.

Contact:

Pure Nature Products Versand GmbH
324/326 Regent Street - Office 404, 4th Floor
GB W1B 3HH London
Tel: 0800-1217330 or
Tel: 00 49 67 84 98 399 39 - 8am to 5pm Monday to Friday
Email: Email: info@purenature24.co.uk

Last update: 10/08/2012 PureNature.de © 2009
Data Protection at PureNature

Please note that your order and address data are stored. Storage and use of your data takes place while processing your order (including submission to the established shipping partner) for the purposes of completing the order process. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request;
Further, we will use the information you provide to

- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;
- improve the layout and/or content of the pages of our website and customise them for users;
- identify visitors to our website;
- carry out research on our users demo-graphics and tracking of sales data;

Subject to obtaining your consent we may contact you by writing to you at your home address or by email with details of other products, and services, or competitions or charitable fundraising. If you prefer not to receive any marketing communications from us, you can opt out at any time.

Please note that your order and address data are stored. Storage and use of your data takes place while processing your order (including submission to the established shipping partner) for the purposes of credit check, credit monitoring and our own promotional purposes, unless you explicitly consented to further purposes.

We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log in each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same.

For further information about cookies and how to disable them please go to:
about-cookies.org.

To ensure the tailored design and optimum performance of this website, solutions and technologies by econda GmbH (www.econda.de) not only collect and store anonymized data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address. Visitors to this website can opt out here—at any time—of the collecting and storing of their data." (Note: please refer to the following link for opting out: http://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

By using this site you agree to the processing of data about you by Google in the manner described above and for the purposes set. The data collection and storage by Google Analytics can be rejected at any time in the future. Find out more here: http://tools.google.com/dlpage/gaoptout?hl=en

Your rights

If you are concerned about your data, you have the right subject to the payment of a small fee (currently £10 in UK) to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

You are entitled to withdraw permission for use of your data for advertising and further purposes at any time. Your withdrawal should be sent to

Pure Nature Products Versand GmbH

324/326 Regent Street - Office 404, 4th Floor
GB W1B 3HH London
Tel: 0800-1217330
Email: info@purenature24.co.uk
The PureNature Website is owned and operated by PureNature GmbH, a company whose office address is as follows:

PureNature
Office 404, 4th Floor
Albany House
324/326 Regent Street
London, W1B 3HH

UK toll free: 0800-1 21 73 30

The company is registered in the Commercial Register Bad Kreuznach/Germany, Registration number: 10914

Registered address:

PureNature GmbH
Zur Rothheck 14
55743 Idar-Oberstein
Germany

Tel: 0049-6784-98 399 39                  
Fax: 0049-6784-98 399 19

Email: eusales@purenature.de

VAT No.
DE812061438

Managing Director: Klaus Mueller



Released by:
etailer Solutions


All images on this website are the property of PureNature Versand GmbH. Illegal use of images without the consent of PureNature GmbH will be prosecuted.

This page is optimized for a screen resolution of 1024 x 768 for web browsers from version 4 of the companies Microsoft and Mozilla Foundation.

The PureNature website provides only information and does not replace  appropriate examination or treatment by a doctor. Neither diagnoses nor therapy should be initiated based solely on this information. We explicitly point out that the application of the products described cannot and should not replace a visit to your doctor in case of illness. 

Disclaimer for foreign links
We refer to our pages with links to other sites on the Internet. Refers to all links:
The PureNature Products GmbH explicitly declares that it has no influence on the design or content of linked pages. Therefore we hereby disassociate ourselves expressively from all contents of third party sites linked to www.purenature.de. This statement applies to all links and contents of the pages to which links lead.

© Pure Nature Products 2008

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (PureNature GmbH, Zur Rothheck 14, 55743 Idar-Oberstein, Germany, Email: info@purenature24.com, Fax 0049-6784-98 399 19, Phone 0049-6784-98 399 39) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To
PureNature GmbH
Zur Rothheck 14
55743 Idar-Oberstein
Germany

Email: info@purenature24.com

Fax: 0049-6784-98 399 19

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date

___________
(*) Delete as appropriate.

PureNature