| Terms & Conditions |
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Terms and conditions
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with PURENATURE you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. PURENATURE retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.
A Making a purchase
1. order
We offer the possibility to order conveniently via our online-shop, by fax, e-mail or by phone.
There is a minimum oder value of 10,-.
We accept payments by credit card, advanced payment (invoiced) or PayPal.
2. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
3. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
4. How to pay
a) By credit card
For our customers from abroad, we offer payment by American Express, Mastercard or Visa credit cards. The invoice amount will be debited from your credit card account once the delivery is affected.
b) PayPal
Fast, easy and safe: You can pay with Express Checkout from PayPal, the fast, safe and convenience way to pay. You as a PayPal customer use postage and payment information stored securely at PayPal. Which means that you can check out in less than 3 clicks at PureNature.
c) Payment in advance
When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.
5. Delivery
We choose the most favourable way of dispatch for your delivery. Of course we deliver your orders to your home address. Should the carrier not be able to deliver the goods, the carrier will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depositary near your home address. If not avoidable, we reserve the right of effecting partial deliveries.
| country | credit card | payment in advance | PayPal | ||
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Deutschland |
3,95 £ below 39,00 £ 4,95 £ |
2,95 £ below 39,00 £ 3,95 £ |
3,95 £ below 39,00 £ 4,95 £ |
|
 |
Andorra |
16,90 £ |
16,90 £ |
16,90 £ |
|
 |
Australia |
46,00 £ |
46,00 £ |
46,00 £ |
|
 |
Austria |
5,95 £ |
4,95 £ |
5,95 £ |
|
 |
Belgium |
5,95 £ |
4,95 £ |
5,95 £ |
|
 |
Bulgaria |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Canada |
39,90 £ |
39,90 £ |
39,90 £ |
|
 |
China |
96,00 £ |
96,00 £ |
96,00 £ |
|
 |
Croatia |
29,90 £ |
29,90 £ |
29,90 £ |
|
 |
Cyprus |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Czech republic |
9,90 £ |
9,90 £ |
9,90 £ |
|
 |
Denmark |
7,95 £ |
6,95 £ |
7,95 £ |
|
 |
Estonia |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Finland |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
France |
8,90 £ |
7,90 £ |
8,90 £ |
|
 |
Greece |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Greenland |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Hungary |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Iceland |
29,90 £ |
29,90 £ |
29,90 £ |
|
 |
Ireland |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Italy |
9,90 £ |
9,90 £ |
9,90 £ |
|
 |
Latvia |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Liechtenstein |
14,90 £ |
14,90 £ |
14,90 £ |
|
 |
Lithuania |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Luxembourg |
5,95 £ |
4,95 £ |
5,95 £ |
|
 |
Malta |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Monaco |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Netherlands |
5,95 £ |
4,95 £ |
5,95 £ |
|
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Norway |
14,90 £ |
14,90 £ |
14,90 £ |
|
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Poland |
11,90 £ |
11,90 £ |
11,90 £ |
|
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Portugal |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Romania |
11,90 £ |
11,90 £ |
11,90 £ |
|
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San marino |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Singapore |
39,90 £ |
39,90 £ |
39,90 £ |
|
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Slovakia |
11,90 £ |
11,90 £ |
11,90 £ |
|
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Slovenia |
11,90 £ |
11,90 £ |
11,90 £ |
|
 |
Spain |
11,90 £ |
11,90 £ |
11,90 £ |
|
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Sweden |
11,90 £ |
11,90 £ |
11,90 £ |
|
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Switzerland |
14,90 £ |
14,90 £ |
14,90 £ |
|
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Turkey |
29,90 £ |
29,90 £ |
29,90 £ |
|
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United arab emirates |
69,90 £ |
69,90 £ |
69,90 £ |
|
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United kingdom |
3,95 £ below 70,00 £ 4,95 £ |
3,95 £ below 70,00 £ 4,95 £ |
3,95 £ below 70,00 £ 4,95 £ |
|
 |
United states |
39,90 £ |
39,90 £ |
39,90 £ |
B Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law PureNature and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect PureNature´s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
C Security of purchase / Instructions for the right of withdrawal
1. Warranty
Basically, we grant two years of implied warranty on all items, as alleged by law.
2. Your right of withdrawal
In the event of revocation or cancellation, customers with a residence in the EU shall return the merchandise and shall bear the shipping costs for returned goods as long as the goods received are equivalent to the goods ordered.
In the event of a refund, PureNature bears only the direct, regular return shipping costs. Additional costs due to special shipping methods (courier, express, etc.) shall be borne by the customer.
Provided that you act as consumer, you can revoke your contractual statement in writing (e. g. letter, fax, e-mail) or by returning the goods without giving reasons within a period of a fortnight. We will again communicate in writing these instructions for the right of withdrawal to you separately. The withdrawal period starts on the day you receive the goods and the instructions for your right of withdrawal in writing. A punctual dispatch of your revocation or of the goods suffices to comply with the time limit of the revocation period.
The revocation is to be addressed to:
PureNature GmbH
Returns
Zur Rothheck 14
DE-55743 Idar-Oberstein
Fax: +49 67 84 - 9839919
Hotline: Monday - Friday (8 am - 5 pm)
Tel: 0800-1217330 - 8am to 5pm Monday to Friday
Email: info@purenature24.co.uk
Consequences of a revocation
In the event of an effective revocation, the performances received on both sides are to be returned and, if applicable, benefits (e. g. interests) are to be released. In case you cannot return the goods completely or partially or only in bad order and condition, you will have to compensate the corresponding value in this respect, if applicable. This is not valid, if the deficiency of the good is attributed solely to its control - like it would have been possible in a retail shop - or to the intended putting into use of the good.
Parcel-transportable goods are to be returned on our risk. You are to bear the costs of the return consignment if the delivered goods correspond to the ordered ones and if the price of the item(s) to be returned does not exceed an amount of 40 € (only valid within Germany) or, in case of a higher price of the good(s), if you have not effected the payment or an instalment agreed by contract at the time of the revocation. Otherwise, the return consignment is free of freight charges for you.
Obligations of reimbursements of payments are to be fulfilled by you within 30 days of your declaration of withdrawal's dispatch.
Please pack the goods to be returned carefully, as transport damage caused by deficient or missing packing is not insured, unfortunately. In this case, we reserve the right to claim compensation for the corresponding value.
End of the instructions for the right of withdrawal.
3. Transport damage/complaints
We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.
4. Privacy policy
PureNature is totally committed to protecting the privacy of our site visitors and customers. The PureNature team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We use and save your data in accordance with the Bundesdatenschutzgesetz (German Data Protection Act) and only if this is necessary to process your order correctly. All individual-related data will of course be treated strictly confidentially. We will not sell your name, address, e-mail address, credit card information or personal information to any third party.
5. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and PURENATURE. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of PURENATURE.
Legal Address:
Pure Nature Products Versand GmbH
Managing director: Klaus Müller
Zur Rothheck 14
DE55743 Idar-Oberstein
Tel: +49 6784 - 9839925
Fax: +49 6784 - 9839919
German Company Registration No.: AG Bad Kreuznach HRB 10914
Tax Identification No: DE812061438
6. Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
D Contacting us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the PureNature team, who will be delighted to answer any questions you may have.
Contact:
Pure Nature Products Versand GmbH
324/326 Regent Street - Office 404, 4th Floor
W1B 3HH London
UK
Tel: 0800-1217330 - 8am to 5pm Monday to Friday
Email: info@purenature24.co.uk
Last update: 09/11/2009 PureNature.de © 2009
Download: form for returning goods (PDF 17 KB)
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